Terms of Service
Last updated: July 2020
NOTE: In the current pandemic, your safety and satisfaction is our priority. We’ve created an adjusted cancellation policy that helps you to plan your next holidays with more confidence. You can now cancel 24 hours before the start of the experience and receive a full refund. We’d like to remember about how important it is to book your experiences ahead. By booking at SeaBookings, you can have a fully contactless booking experience, without physical contact with people, tickets or money. In addition, we recommend booking ahead to help local tour operators to better manage their capacities given the current safety and hygiene protocols, as well as lower demand.
SeaBookings is an online service that enables users to discover, compare, and book sea experiences. SeaBookings offers a variety of sea experiences made available by third-party suppliers through SeaBookings and its affiliates’ websites. This Website is provided to assist users in gathering information about sea experiences, posting opinions of sea experiences, and searching for and booking sea experiences, and for no other purposes.
The terms “we”, “us”, “our” and “SeaBookings” refer to SEABOOKINGS, UNIPESSOAL LDA, a Portuguese corporation. The term “you” refers to the user visiting the Website.
We may change the Agreement at any time. Your continued access to this Website after such change signifies your acceptance of the updated Agreement. The date that revisions were last made to the Agreement are noted at the top of this page. Please make sure you are aware of the most current version of the Agreement.
Use of the Website
As a condition of your use of the Website, you warrant that all information given by you is accurate, current and complete. You also warrant your use of this Website is intended for personal, non-commercial use to make legitimate requests to book the sea experiences offered. You will not use this Website to make any false or fraudulent requests.
The content and information on this Website (including, but not limited to, data, text, photos, graphics, video, software, code or other material), as well as the infrastructure used, is proprietary to us. You agree not to modify, copy, reproduce, publish, or sell any content and information obtained through this Website. Any use of SeaBookings content requires the prior written permission of SeaBookings. Additionally, you agree not to:
- use the service or content for any commercial purpose, outside the scope of those commercial purposes explicitly permitted under this Agreement and related guidelines as made available by SeaBookings;
- access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the services, including but not limited to, user profiles and photos, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this Agreement or without our express written permission;
- violate the restrictions in any robot exclusion headers on the services or bypass or circumvent other measures employed to prevent or limit access to the services;
- take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
- deep-link to any portion of the service for any purpose without our express written permission;
- "frame", "mirror" or otherwise incorporate any part our service into any other websites or service without our prior written authorization;
- attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used SeaBookings in connection with our services;
- circumvent, disable or otherwise interfere with security-related features of the Services or features that prevent or restrict use or copying of any Content;
- download any content unless it’s expressly made available for download by SeaBookings.
You do not need to create an account to use the features on the Website. To use the booking feature of this Website, all information needed is your name, e-mail address and phone number. Payment data is managed by third-party services such as Stripe or PayPal.
By using the Website, or send e-mails, text messages, and other communications from any device to us, you agree that we may communicate with you in a variety of ways, like by e-mail, in-app push notices, or by posting notices and messages on the Website. You can unsubscribe from e-mail communications at any time by emailing [email protected]
We strive for accurate information on the Website is accurate, yet we do not provide any warranties in relation to its correctness, completeness, currentness, reliability for any purpose. We may edit, add or remove information on the Website and its structure and functions at any time at our sole discretion, without informing of any such change.
We do not provide any warranties in relation to the availability of the Website or its functions. Nor do we provide any warranties that the Website is free from defects or that the Website and its infrastructure is free from viruses and other harmful software.
Intellectual property rights
The Website is and remains protected by copyright and intellectual property rights. You acquire no rights in the Website, and in any names and distinctive signs of any nature published on the Website. You may access and view the Website, but not incorporate it into other websites, and not copy, publish, download, upload, send or make it perceptible in any other way without our prior written consent.
SeaBookings makes use of creative commons photographs to help provide visual context and inspiration for our sea experiences. As such, we are thankful to the worldwide creative commons community of fantastic photographers. In case an author does not feel comfortable having their photographs on this Website for whatever reason, we will act accordingly. Feel free to inform us about these cases through email [email protected].
If you book a sea experience through the Website, you are bound by the supplier’s terms and conditions. Your interactions with third-party suppliers are at your own risk. SeaBookings has no liability regarding the acts, errors, warranties, breaches or negligence of third-party suppliers or for any personal injuries, death, property damage, or other damages resulting from your interactions with third-party suppliers.
Rescheduling a booking
All requests for rescheduling your booking should be directed to the SeaBookings customer care team. See the section “Payment & Cancellations” below for additional information with respect to cancelling a booking.
We do not charge a fee to change the dates of an existing booking, as long as the request is received by our customer care team more than 3 days ahead of your confirmed travel date. If you request a date change within 3 days or less of your confirmed travel date, we will attempt to honor your request; but these changes may be subject to an additional fee.
If you make a booking using a SeaBookings promotion code or if you use special-offer price, you may invalidate your discount or special-offer price by making changes to the date of your booking.
Our suppliers make occasional changes to the dates, prices, inclusions, requirements, and other features and of the sea experiences. As a result, SeaBookings reserves the right to cancel, change or substitute any sea experience that you have booked, for any reason, at any time. In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original price.
Payments & Cancellations
When you book a sea experience through the Website, SeaBookings collects your payment information and processes your payment as described under “Payment Processing”. SeaBookings accepts the following credit cards: Mastercard, Visa and American Express. You can also pay using iDeal and Paypal, among others. There is no charge or service fee for processing payments. Full payment is required to make a booking.
No refunds are available once a sea experience has commenced. Cancelling a booking can result in cancellation fees being applied. The general cancellation policy is as follows: If you cancel at least 7 days in advance of the scheduled departure of your sea experience, there is no cancellation fee. If you cancel between 3 and 6 days in advance of the scheduled sea experience, there is a 50% cancellation fee. When cancelling within 2 days of the scheduled departure, there is a 100% cancellation fee. In case of charters or special request, an exceptional cancellation policy may apply. This should be explicitly agreed between the operator, the customer and SeaBookings. When cancelling any booking you will be notified via email or telephone of the total cancellation fees. Gift Certificates are non-refundable in all circumstances.
The value of the transaction may be subject to taxes, duties, currency exchange or other fees, so there may be differences between the amount displayed on SeaBookings and the final amount charged to your bank account statement.
The payment processing services for sea experiences booked on this Website are provided by Stripe. Stripe helps 100,000+ businesses in 100+ countries and across nearly every industry with their payment processes. Headquartered in San Francisco, Stripe has 9 offices worldwide. By using Stripe, we achieve PCI-DSS compliance for our payments. No sensitive data hits our servers, so it’s more secure for you and us.
Pricing & inclusions / exclusions
Prices listed on the Website are per person and include VAT, unless otherwise specified. Prices may change without notice until a booking has been confirmed. Prices do not include tips/gratuities to tour operators and any beverages or food not specifically listed under “Inclusions” on the descriptions of the sea experiences on the Website.
Of course, we try to ensure that all information on the Website is accurate, yet we do not provide any warranties in relation to the availability of the Website or its functions, that the Website is free from defects, or that the Website and its infrastructure is free from viruses. The content and information on this Website may include inaccuracies, including reservation availability and pricing errors. SeaBookings.com does not guarantee the accuracy of, and disclaim all liability for, any inaccuracies relating to the descriptions of the sea experiences displayed on this Website (including pricing, availability, pictures, features, inclusions and exclusions, etc.). SeaBookings.com reserves the right to correct any inaccuracies in the descriptions of the sea experiences on the Website, at any time.
The third-party suppliers providing sea experiences on this Website are independent contractors and not agents or employees of SeaBookings. SeaBookings strives to only work with the best maritime tour operators to assure excellent sea experiences for you. Yet, SeaBookings is not reliable for the acts, errors or misconduct of any such suppliers or for personal injuries, death, property damage or other damages resulting from your booking of a sea experience through this Website. SeaBookings has no liability and will not make any refunds in the event of any delay, overbooking or other causes beyond our direct control. Only in the case of bad weather and/or ocean conditions, SeaBookings, after first attempting to reschedule or find an alternative experience, will fully refund.
Links to third-party websites
The Website may contain hyperlinks to websites operated by third-parties. We do not assume any responsibility for third-party content that may be available on the Website and for content linked to the Website. We do not endorse such content and do not have any liability relating to it. You use third-party websites at your own risk. If you think we have illicit content on the Website, please send an email to [email protected]seabookings.com.
Software Available on this Website
The Website is made available solely to provide information regarding and to promote SeaBookings’ services, websites, partners and sea experiences. For details, refer to our open-source acknowledgement page